IndiGo Investigates Assault Incident on Delhi-Goa Flight, Considers No-Fly List Placement
In a recent and shocking incident, a passenger onboard an IndiGo Delhi-Goa flight physically assaulted the first officer while making an announcement about delays. The airline, responding promptly, has initiated an internal investigation and referred the matter to an internal committee for further action, including the possibility of placing the passenger on the ‘no-fly list.’
The incident, which occurred on January 14, 2024, gained public attention after a video capturing the assault went viral. The passenger, identified as Sahil Kataria according to government sources, can be seen running towards the pilot and physically assaulting him during the announcement of a 13-hour delay.
In an official statement, IndiGo stated, “As per protocol, the passenger was declared unruly and handed over to local law enforcement agencies for further action. The incident is being referred to the independent internal committee for appropriate action and inclusion of the passenger on the ‘no-fly list’ as laid down in regulatory guidelines.”
The airline has also filed a formal complaint against the passenger with both the Delhi Police and the Indira Gandhi International Airport. Airport authorities have assured that appropriate legal action will be taken against the passenger, and an ongoing investigation is underway.
In the viral video, a flight attendant can be seen trying to intervene and defuse the situation, emphasizing that such behavior is unacceptable. Another passenger attempts to pull the unruly individual away from the pilot. Surprisingly, some passengers on the flight justified the assault, blaming the airline for delays.
This incident comes in the midst of a series of complaints regarding flight cancellations, unreasonable delays, and alleged deviations from service standards against the airline. Notably, Bollywood actor Radhika Apte shared her distressing experience with IndiGo on social media.
In an Instagram post, Apte revealed that she and her co-passengers were confined to the aerobridge at Mumbai airport for an extended period. She expressed dissatisfaction with the airline staff, claiming they were clueless, and passengers, including infants and elderly individuals, were deprived of basic facilities such as food and restroom access.
As IndiGo faces scrutiny over these incidents, it underscores the challenges airlines are currently grappling with, including operational disruptions, customer dissatisfaction, and the need for swift and effective resolution measures. The aviation industry continues to face increasing pressure to ensure passenger safety and satisfaction amid the complexities of modern air travel.
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